We organize the knowledge in the form of boards. You can create boards based on a multitude of topics e.g. Sales FAQs and share the same with your teams.
Check out the top right corner.
( Here, we are at: https://app.zuzu.ai/knowledge )
You can add these Knowledge Cards/FAQs manually or from various CRM sources and share these boards with team/domain:
The Admin of the account shares Knowledge Boards with everyone in Domain or to Team from Web Application.
We would learn how this knowledge can be used in other posts.
Wish you a happy experience 😀